My husband and I didn’t plan on staying at the Swan. Honestly, we weren’t planning to stay over night at Disney at all. We decided last minute to celebrate our anniversary with a special dinner. We arrived and our van broke down. Disney value resorts were booked. Disney moderate resorts were pretty much booked as well, unless I wanted a Coronado Springs business suite for $300+.
We got on the Hotwire App and tried getting a room. Our problem= Orlando + Spring Break. Cheap rooms were gone. We tried getting the cheapest room and after we put in our CC info, the room would disappear. That wouldn’t be so bad, but Hotwire is stupid! I didn’t get the room, but they still sent the CC information and deducted the money for the room I did not secure from my bank. We didn’t realize it until later when we got on our bank account and saw it. This was after we did secure a room through the Hotwire app for the Swan. Guess what? We didn’t have enough in that account to cover 2 $200 charges, plus the $100 Swan incidents refundable deposit. My account went negative. My account would have been fine if they didn’t take the non-secured room fee. Hotwire told me to take it up with my bank. My credit union does not have 24 hour customer service because it is smaller. That meant that until Monday I had no access to the money that was mine. Good thing we didn’t try more than 2 times to get a room!! [Read more…]